The OUCH test described in Chapter 3 of your textbook is a rule of thumb you should use whenever you are contemplating any employment action. OUCH stands for Objective, Uniform in application, Consistent in effect, and Has job relatedness. Offer an example (real or hypothetical) of an employer action taken against an employee that demonstrates a step missing from the OUCH test.
All applicants go through a series of tests that check their level of English and knowledge of formatting styles. The applicant is also required to present a sample of writing to the Evaluation Department. If you wish to find out more about the procedure, check out the whole process.