This is an individual assignment and therefore must be completed by the individual student without outside assistance.  In order to complete the assignment, first read the case write-up for the Cutting Edge case.  Then, answer the questions listed below for each part of the case.  The Part 1 questions refer to the 2 years leading up to the opening of the new call center.  Part 2 questions refer to the first 13 weeks of operation after opening the call center.  Part 3 questions refer to the first 18 months of operating the call center.

Conduct necessary calculations and visualizations to answer the questions.  Submit your Excel spreadsheet(s) with calculations/ visualizations to the assignment drop box before the posted deadline.  You may submit additional Excel spreadsheets if you feel they are necessary to support your answers.

Prepare a report, which includes your answers to the assignment questions.  Your answers must be entered directly into this Word document below each question.  Insert each answer below each question on this document and use as much space as needed.