Difficult Dialogues Instruction

Think about a difficult interaction that you have experienced (I am a project manager leading a team of five members. My primary responsibilities include managing social media accounts, publishing newsletters, and maintaining good relationships with clients. However, dealing with people who speak different languages and have various specializations is challenging.Please make up the difficult interaction based on my background). You do not have to post details of the interaction itself, however, write a post to answer one (1) of the following questions:

1. What intense emotions did you experience during the difficult interaction?  What strategies did you use (or could you have used) to defuse the situation once these emotions surfaced?

2. Why is it important to accurately view a difficult interaction through the other person’s perspective?  What techniques did you use (or could you have used) to ensure that you were actively listening to the other party’s story?