1. These are some of the jobs that are available in customer service. You can find others on sites recommended by your instructor or through search.
Call center representative
Bilingual customer service representative
Customer account manager
Customer care representative
Technical services representative
Help desk
Social media specialist
Social media community manager
Product support representative
Call center supervisor
And many more!
2. Select a customer service job from the list in l6a or from your own search. Outline the responsibilities of that position. You may find it useful to locate job postings on the web in order to understand the job requirements.
3. Outline knowledge and experience from classes, internships, full or part-time jobs, and volunteer work that prepare you for this specific position.
4. Prepare five questions you could ask at a job interview. The questions should exhibit your understanding of the position requirements without lecturing the interviewer about what he already knows.