April 6th, 2022 
This assignment does not require an introduction, summary, or any citation.
- Use the following format to respond:
- Include your Name, Course Name, and Section at the top of the page
- Font Arial, size 12
- Maximum of two pages
- Please provide a well written, proof-read, error-free
- Please use your own words
- 10 marks – for grammar, spelling, mechanics, and quality of writing
- Please respond to the following five questions with each answer being no more than 250 words:
- What were your five key learnings from this workshop? What was your most surprising insight from the CJM session? (10 marks)
- Describe an experience you would like to map based on something that happened to you during the last 12 months. (10 marks)
- How would you start to implement the CX Hypothesis your team created during the exercise? (10 marks)
- What would you like to add to this CJM Workshop? (5 marks)
- What activity of the workshop would you have liked more inputs on? (5 marks)
Posted in 