A sustainability management system (SMS) is a framework with which an organisation can
identify their sustainability aspects, define their policy commitments, set targets, conduct audits,
implement programs, measure progress, analyse and improve performance, and engage with
stakeholders through transparent reporting and dialogue. You will 1) outline the concept of
SMS, 2) demonstrate how to use a management system to operationalise sustainability actions
in a series of key operational areas, and 3) exemplify how it has been implemented by the
hospitality, tourism and/or events industries.
All applicants go through a series of tests that check their level of English and knowledge of formatting styles. The applicant is also required to present a sample of writing to the Evaluation Department. If you wish to find out more about the procedure, check out the whole process.