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BUS-470-RS-ChangeManagementMatrix.xlsx

Change Management Matrix

ModelDescriptionBenefitsLimitationsPurposeAdditional Insights for Some Models
Kotter's Change Management ModelSteps to encourge new behaviors for successful organizational changeProvides an eight-step actionable checklistLack of measurement processes and time consumingOrganizational Change Management ModelThis model identifies that creating urgency is a critical first step to initiate change. Other steps, outlined in his book Leading Change, include: build coalitions and vision, remove obstacles, create short term "wins," build on the change, and anchor the change in the new structure.
Bridges Transition ModelStrategies for managing the emotional transitions of changeIncludes a step-by-step guide to foster emotioinal acceptance of changeNot a framework for operational changeOrganizational Change Management ModelInvolves three steps that mirror some of the Kubler-Ross model by recognizing and planning for initial frustration and anger, impatience and resentment, in their steps. This model recognizes that change is constant, and the steps include "ending, losing, letting go," by creating the "neutral zone" and providing a "new beginning" – all of which provide structure and are repeatable.
Rogers' Tech Adoption CurveModel to define the change adoption timeframeDefines a timeline for workforce acceptanceNot a framework for operational changeOrganizational Change Management ModelMost organizational change models recognize that it is critical for "buy-in" to occur, but is difficult, at best. Rogers' Tech Adoption Curve illustrates the "lifecycle" of this concept. A bell-shaped curve shows that adoption starts with the innovators, rises as majoirty of participants onborad, and finally ends with acceptance by a reluctant group alled "laggards." Note; this concept of initial reluctance is addressed in most models of innovation and change management.
Kubler-Ross ModelModel based on the emotional journey – five stages of griefMost change frameworks address these stagesNo clear guidance for operational changeIndividual Change Management ModelThis model is perhaps best at explaining the human element in change, while normally used to explain the emotional turmoil experienced by those who are terminally ill as they adapt to impending loss. Eventually, elements of shock, resistance, bargaining, and anger evolve into acceptance and adjustment and are interpreted in many organizational change methodologies.
Prosci ADKAR ModelFive step process: Awareness, Desire, Knowledge, Ability, and ReinforcementRewards individual change in organizational change processCumbersome process for large organizationsIndividual Change Management ModelCreated by Jeffrey Hiatt, this model facilitates change on an individual level since change is often less about the changes themselves and more about people's reactions to them. ADKAR is an acronym for: Awareness, Desire, Knowledge, Ability, and Reinforcement. The ADKAR model helps individuals process change through clearly defined stages that eanable them to both understand and accept the changes at hand. (*see; https://www.luicidchart.com/documents/editNewOrRegister/1d87fcfb-38db-4b4d-bd42-1cbdca427442)
McKinsey ModelSeven structural model that focuses on a holistic approach to changeProvides guidance and focuses on the whole organizationVery complex modelOrganizational Change Management ModelOriginated by Tom Peters, Robert Waterman, Richard Pascale, and Anthony Athos in 1978, this is a change management framework that focuses on two sides of change: hard and soft. The seven elements consist of strategy, structure, and systems which are defined, and shared values, style, staff, and skills which are more fluid. This model is considered complex and works at aligning and interrelating the seven elements to provide a process for continuous realignment.
Nudge TheoryMethod advocating the benefits of behavior modificationPositive reinforecement method to drive individual changeDepends on a custom response to each change circumstanceIndividual Change Management ModelFrom a 2008 book, Nudge, is a behavioral concept that encourages less enforcement and more indirect encouragement as a method for behavior modification. Like Covey's "habits," individuals modify their response for a better organizational outcome.
Stephen Covey's ModelIndividual leadership development through adopting better habitsMore leadership within rank and file to drive organizational changeNo framework for operational changeIndividual Change Management ModelAdapted from Stephen Covey's The Seven Habits of Highly Effective People, the methodology is used for both individual and organizational leadership innovation. Advocating that change must begin at a personal level, professing that "to do good, you mjust first be good." Covey's system relies on learning effective ways to modify habits. Covey is quoted as saying, "…we believe that organizational behavior is individual behavior collectivized."
Virginia SatirModel for improving family relationshipsFocus on the family as a unit rather than individualsNo framework for operational changeIndividual Change Management ModelVisually similar to Kubler-Ross, this model, developed by a family counseling pioneer Virginia Satir, also recognizes that a "breakdown" involving resistance and chaos leads to integration and a new status quo.
Switch FrameworkTechniques and examples on three interconnected elements of changeGood overview/stories for modeling changeNo framework for operational changeIndividual Change Management ModelTaken from the book, Switch: How to Change Things When Change is Hard, is a broadbased transformative method for both personal enrichment and organizational change. Reisistance (identifiied in most change methodologies) is defined by the Switch Framework as a "lack of clarity" that is remedied by good communication. Consult the book for considerably more detail.
EASIER ModelSix steps – Envision, Activate, Support, Implement, Ensure, and RecognizeChecklist on operational and emotional elements to organizational changeRelies on leadership effectiveness and responseOrganizational Change Management ModelIs detailed in the book "How to Manage Organizational Change," by D.E. Hussey. The acronym stands for Envision, Activate, Support, Implement, Ensure, and Recognize. The name itself promotes the idea that change can be made easier through a structured methodology.
Deming CycleAn ongoing process advocating "plan, do, study, and act"Structured framework for organizational changeNo process to factor emotional resistance or opposition forcesOrganizational Change Management ModelDeveloped by Dr. W. Edwards Deming, this is a systematic process of innovation management, and is also known as Plan, Do, Study, Act (PDSA). Although, originally created to facilaite TQM (Total Quality Management) relying extensively on the use of statistical data, to assist the process of continous improvement to systematically identify and implement changes. Tending to be more process oriented and seem to exclude the variance of human emotional resistance to change.
Lewin's ModelThree steps – unfreeze, change, and refreeze process of changeSimples steps to combat emotional resistance and oppositionNo mechanism for ongoing changeOrganizational Change Management ModelDeveloped in the 1940s, Kurt Lewin's easy 3 step model for change is known as the "unfreeze, change, refreeze" system. In this model, emphasis is placed on ways to work around resistance through good communication, "buy-in" at all levels, recognition of the emotional element of change, and then "cementing" the new normal. The visual of reshaping an organization like a block of ice that is melted, remolded, and then frozen again illustrates the system.
https://www.smartgsheet.com/which-numerous-change-management-models-and methodologies-right-your-organization
https://www.luicidchart.com/documents/editNewOrRegister/1d87fcfb-38db-4b4d-bd42-1cbdca427442)
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