July 15th, 2020 
-Comment on the process map in Exhibit 1. Can the process map (not the process) be improved? Can the process be improved?-Suggest some performance measures (metrics) that will help Dr.Leitch (at least 4 measures spread across the categories inputs, activities, outputs and outcomes).-Assume the following times per patient:5 minutes at the registration desk, 5 minutes […]
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