February 27th, 2020 
- Search for at least 5 scholarly resources that relate to Controlling Service Quality and have been published within the last 5 years.
- Select 1 article relating to Controlling Service Quality.
- Adhere to the following format:
- Controlling Service Quality Explanation: Define your key topic by using a source other than the textbook. Explain why you are interested in this topic (e.g., academic curiosity, application to a current issue related to employment, or any other professional rationale). At least 100 words.
- Comparison: Compare your research. Note differences or commonalities about Controlling Service Quality, providing evidence that you have extended your understanding. Cite the additional articles you researched. At least 200 words.
- Article Summary: In your own words, provide a clear and concise summary of the article you selected. At least 200 words.
- Application: Specifically state how your key topic has been applied to real-world businesses or describe the potential your key topic has to influence todays business world. Your application must possess a professional rationale that demonstrates the significance of your key topic. At least 100 words.
- Annotated Bibliography: Each annotation will consist of a descriptive paragraph of at least 100 words with a persistent link for each article.
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