After reading Chapter 4 Understanding and Meeting Client Expectations,

Complete the Web Exercises at the end of Chapter 5.

5.7 Locate and Analyze Information Online Related to Managing Client Relationships

 “Managing Client Relationships.”

There are several scenarios and theories on the subject but they all surround basic truths which largely agree so if you pick one expert from the Web as opposed to another it does not matter. Just be sure to cite your sources. Instructions begin on page 158. You should follow the instructions in your text then complete and upload a Word.doc with your research summarized.

Hint: At a minimum, I am looking for 5-7 good practices relative to the subject which should be well identified and explained.  You only need to complete Web Exercise 5.7 only.