May 1st, 2022 
Problem: Select one of your worst quality (product or service) experiences.
Solution: Armed with your knowledge of Quality Management, what would you do to fix that problem ?
Assignment:
1.Briefly describe the experience ~100 words (address who, what, when, where, and impact)
2.Describe your proposed fix using SMART terms ~300 words
3. Total words allowed: 400
Other:
Total words allowed:500
Submit via BB
Writing style should be a formal style to address a CEO and Board. e.g. dont use I was frustrated because…, or I would…
Requirements: 500 words
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